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Your Privacy Terms Before Account Access

Your jom88 account connects lobby access, wallet records and support chats under one privacy policy, so you can see how personal data is collected, used and kept.

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What This Policy Covers For You

jom88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we collect, use, store and share data linked to your jom88 account, including sign-in details, device signals, wallet activity, support messages and records needed to run the service. We use these records to keep your account reachable, process requests, check suspicious

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access, meet legal duties and answer privacy questions. Where payments are involved, the policy covers the records created when you use Malaysia payment names shown in the cashier; it does not control the privacy terms of those providers. Access or eligibility depends on local law and
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is available where local law permits. If a law, regulator request or security check requires us to keep certain records, retention may continue for the period required before secure removal or anonymisation.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach Us About Your Privacy

Privacy questions should reach the team that can check your account record safely, not a public comment thread. Send only the details needed for your request, such as your account name, the data point you want checked and a reachable reply channel. We may ask for verification before changing, releasing or removing records.

Team online

Live chat privacy queue

Use live chat when you need quick help finding the right privacy request route. Our agent can confirm what proof is needed before account data is viewed, corrected or sent to you.

Email request channel

Email suits requests that need attachments, dates or a written reply. Include your account name, the data issue, and any related wallet or support reference so we can trace the record.

Account centre message

If you can still sign in, send your request from the account centre. That route helps us match the request to your profile while reducing extra verification steps.

ACCOUNT SAFETY

How We Handle Private Records

Our privacy work sits behind account access, wallet checks and support handling. We limit data use to clear service needs, keep access to trained staff, and log important changes where a record…

Data we collect

We collect account details you give us, session data from your device, wallet activity, support messages and security signals. Each record is tied to a service reason rather than collected for open-ended use.

Cookie handling

Cookies help keep you signed in, remember basic site choices and spot unusual traffic. You can manage browser cookie settings, but some account and cashier functions may need essential cookies to work.

Wallet privacy

When you use Touch 'n Go, GrabPay, Boost dan FPX, we store transaction references, timing and status. Full provider-side wallet control stays with the payment provider under its own privacy terms.

Access checks

Before we release, correct or remove account data, we may verify that the request comes from you. This protects your balance, support history and personal details from unauthorised changes.

Retention periods

We keep records only as long as needed for service, dispute handling, security checks or legal duties. When a record no longer needs to identify you, we delete or anonymise it where workable.

Policy updates

If our privacy handling changes, we update this page and adjust the date or wording. For major account impact, we may also place a message inside your account area.

Privacy Answers Before You Join

These answers explain how the policy applies when you create an account, use the cashier, contact support or ask us to change a record. They are written for practical account situations in Malaysia, while access and eligibility still depend on local law and are available where local law permits.

We collect data needed to create and manage your account, such as sign-in details, contact details, device signals, wallet records, support messages and security checks linked to account activity.

Wallet records help us match deposits, withdrawals, failed transfers and support requests. For Touch 'n Go, GrabPay, Boost dan FPX, we keep references and status data needed for tracing and account safety.

Yes, you can request a copy of account data we hold about you. We may verify your identity first, then provide the relevant record unless a legal duty or safety reason limits release.

Send the correction request through live chat, email or the account centre with the field that needs changing. We may ask for proof before changing contact, identity or wallet-related records.

Cookies and similar tools help keep sessions active, remember basic settings and flag unusual sign-in patterns. You can adjust browser settings, but some essential account features may not work without them.

Retention depends on the record type and why it was collected. Account, wallet, dispute and security records may be kept while needed for service, legal duties or safety checks, then deleted or anonymised.

Use live chat for routing, email for written requests with attachments, or the account centre if you can sign in. Share only the details needed so we can handle the request safely.

Your Privacy Terms Before Account Access

Reach Us About Your Privacy

Live chat privacy queue

Email request channel

Account centre message

How We Handle Private Records

Data we collect

Cookie handling

Wallet privacy

Access checks

Retention periods

Policy updates

Privacy Answers Before You Join

01 What personal data does jom88 collect?

02 Why do you keep wallet and cashier records?

03 Can I ask to see my account data?

04 How do I correct data that is wrong?

05 Do cookies track my account sessions?

06 How long will you keep my records?

07 Who should I contact for privacy help?

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